Last updated: 10 June 2026 · Effective: 10 June 2026
DocuBroker provides AI-assisted EU customs compliance software on a subscription basis. You remain responsible for verifying all AI outputs before acting on them. Our liability to you is limited to the fees you have paid in the last 12 months. These terms are governed by French law.
These Terms of Service ("Terms") constitute a legally binding agreement between JPS Growth SAS, a company incorporated in France, operating under the brand name DocuBroker ("DocuBroker", "we", "us", "our"), and the individual or entity that creates an account or uses the DocuBroker platform ("you", "Customer").
By creating an account, clicking "I agree", or otherwise accessing or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you are agreeing on behalf of a business, you represent that you have authority to bind that business to these Terms.
DocuBroker provides a cloud-based software platform (the "Service") that uses artificial intelligence to assist EU businesses with customs compliance tasks, including:
The Service is provided subject to the limitations described in these Terms. DocuBroker may update, modify, or discontinue features at any time with reasonable notice.
Registration
You must register for an account to use the Service. You agree to provide accurate, current, and complete information during registration and to keep your account information up to date.
Security
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately at hello@docubroker.eu if you become aware of any unauthorised use of your account.
Eligibility
The Service is intended for use by businesses and professionals. By registering, you represent that you are at least 18 years old and are using the Service for professional or business purposes.
Free tier
We offer a free tier of the Service subject to usage limits set out on our pricing page. The free tier does not require a payment method. We reserve the right to modify or withdraw the free tier at any time with 30 days' notice.
Subscription plans
Paid subscriptions (Pro and Compliance) are billed monthly in advance. Subscription fees, limits, and features are set out on our pricing page at docubroker.eu/pricing and may be updated with notice to you.
Payment processor
All payments are processed by Lemon Squeezy, which acts as the Merchant of Record. EU VAT is calculated and remitted by Lemon Squeezy. Your billing data is governed by Lemon Squeezy's own terms and privacy policy.
Overage charges
If you exceed your plan's monthly document generation allowance, overage charges of €0.60–€0.90 per document (depending on plan and document type) apply. Overages are consolidated and charged at the end of each billing month.
Auto-renewal
Subscriptions renew automatically on a monthly basis unless cancelled. You may cancel at any time through your account settings or by contacting us; cancellation takes effect at the end of the current billing period.
Price changes
We will give you at least 30 days' prior notice of any subscription price increase. Continued use after the price change takes effect constitutes your acceptance of the new price.
Refunds
Our refund policy is set out separately at docubroker.eu/refund-policy.
You agree to use the Service only for lawful purposes. You must not:
We reserve the right to suspend or terminate accounts that violate this section without prior notice.
Your content
You retain all rights to the documents, data, and content you upload to the Service ("Customer Content"). By uploading Customer Content, you grant DocuBroker a limited, non-exclusive, worldwide licence to process and store that content solely as necessary to deliver the Service to you.
Data accuracy
You are responsible for ensuring that Customer Content you upload is accurate, lawfully obtained, and does not infringe the rights of any third party.
Data deletion
Upon termination of your account, we will delete or anonymise your Customer Content within 90 days, except where we are required to retain it by applicable law.
Important: DocuBroker uses AI to assist with customs compliance tasks. AI outputs are provided as guidance only and do not constitute legal, regulatory, or customs advice. You must independently verify all HS codes, CBAM calculations, sanction screening results, and document content before using them in any customs declaration or regulatory submission.
HS/TARIC classification
AI-generated classifications are suggestions based on your product description. Final responsibility for correct HS code selection rests with you as the importer or exporter of record.
CBAM reporting
DocuBroker generates CBAM reports based on data you provide and EU default emission factors. You are responsible for ensuring the accuracy of your supplier emission data and for submitting declarations to the EU CBAM Registry.
Sanction screening
DocuBroker screens against available sanction lists but cannot guarantee that every currently sanctioned entity will be identified. Screening results are not a substitute for independent legal advice.
Document generation
Generated documents must be reviewed for accuracy before use in any commercial or customs transaction.
DocuBroker is not liable for any penalties, fines, customs duties, delays, or losses arising from reliance on AI outputs without independent verification.
To the extent that you are an EU-based business and use the Service to process personal data contained in uploaded documents, DocuBroker acts as a data processor on your behalf and you act as the data controller. We process personal data only on your documented instructions and for the purpose of delivering the Service. Full details are set out in our Privacy Policy at docubroker.eu/privacy-policy.
Our IP
The Service, including its software, algorithms, user interface, documentation, and all related intellectual property, is owned by DocuBroker or its licensors. Nothing in these Terms grants you any right, title, or interest in the Service other than the limited right to use it.
Feedback
If you submit feedback or suggestions about the Service, you grant DocuBroker a perpetual, irrevocable, royalty-free licence to use that feedback for any purpose.
Trademarks
DocuBroker and the DocuBroker logo are trademarks of JPS Growth SAS. You may not use our trademarks without prior written consent.
The Service is provided "as is" and "as available" without warranties of any kind. To the fullest extent permitted by applicable law, DocuBroker disclaims all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
We do not warrant that:
Aggregate Cap
To the maximum extent permitted by applicable law, DocuBroker's total cumulative liability to you shall not exceed the total fees paid by you to DocuBroker in the twelve months immediately preceding the event giving rise to the claim.
In no event shall DocuBroker be liable for:
You agree to indemnify and hold harmless DocuBroker and its officers, directors, employees, and agents from any claims, liabilities, damages, and expenses (including reasonable legal fees) arising from:
By you
You may close your account at any time by contacting us at hello@docubroker.eu or through your account settings.
By us
We may suspend or terminate your access immediately if you breach these Terms, your payment is overdue by more than 14 days, we are required to do so by law, or we reasonably believe your use poses a risk to us or others.
Effect of termination
On termination, your right to access the Service ceases immediately. Sections 7, 9, 10, 11, 12, and 15 survive termination.
We may update these Terms from time to time. We will notify you of material changes by email at least 14 days before the changes take effect. Continued use of the Service after the effective date constitutes your acceptance of the revised Terms.
These Terms are governed by the laws of France. Any dispute shall be subject to the exclusive jurisdiction of the competent courts of France, without prejudice to any mandatory consumer protection provisions applicable in your country of residence.
We're happy to clarify anything. Email us and we'll respond within 2 business days.
hello@docubroker.eu
© 2026 JPS Growth SAS (DocuBroker). These Terms of Service were last updated on 10 June 2026. Links: Privacy Policy · Refund Policy